Refund policy

 

We want you to feel confident with every ZELA purchase. If something doesn’t work out, we’re here to help.

Returns & Refunds

We accept returns and refunds within 7 days of delivery, only if:

• The item received is defective, or
  

• You received the wrong item.
  

To be eligible for a return:

• Items must be unused, unwashed, with tags intact, and in their original packaging.
  

To request a return, email us at hello@zelawear.com with your order number and clear photos of the issue.

ZELA will shoulder the return shipping cost for defective or incorrect items.

Products marked as Final Sale are not eligible for return, refund, or exchange.

Size Exchanges

If your item doesn’t fit quite right, you may request a size exchange within 7 days of delivery.

To qualify:

• The item must be unused, unwashed, and in original condition with tags and packaging.
  

Email us with your order number, the item name, the reason for exchange, and your preferred size.

Customers shoulder the return and re-shipping cost for size exchanges. Once we receive and inspect the returned item, we’ll send out the new size.

We encourage customers to review our size guide carefully before placing an order to ensure the best fit.

Note: Exchanges are subject to stock availability.

Final Sale Items

Items marked as Final Sale are not eligible for return, refund, or exchange. Please review the product description and sizing carefully before purchasing. If you have questions, feel free to reach out to us at hello@zelawear.com.